Telefónica

Aura: What I can do for you.

Want to know what can I do for you?


I help you manage your digital life in the services you’ve contracted with Movistar, O2 and Vivo.

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What I can do for you

Watch the game, check your bill, look for a series, raise an issue or check your list of activities are some of the things I can do for you.
Ask me whatever you want, don’t be shy!

"Hello Aura, what do you recommend I watch tonight?"

I make recommendations based on your tastes, I adapt to you. Talk to me through the Movistar+ App and ask me to watch the football match or record an episode of your favourite series to watch later. Don't miss a thing.

Micro
Hello Aura, what do you recommend I watch tonight?
Aura logo
I recommend the last episode of 'The Plague'.
La Peste
Micro
Great! Send it to the TV.
Aura logo
Sending episode 6 of 'The Plague' to the TV.
La Peste
Replay

"Hey Aura, show me my bill."

Would you like to know how much you have spent this month? Check the expenses on your bill and let me show you new data plans, it’s that easy.

Control your balance at all times.

Micro
Aura, how much have I spent this month?
Aura logo
You have spent €8.10 on calls. The bill will close in 5 days and your current total is €22.10
Monthly consumption
Micro
Let me know if I get to €24 before the end of the month.
Aura logo
Of course, I’ll let you know.
Replay

"OK Aura, how much data do I have left on my phone?"

You can check your current consumption. If you're running out of data I’ll let you know before it happens, and I can offer you a new bonus if you want to expand your rate.

Don't end up without data.

Aura logo
Hi, at this rate you'll run out of data. Should I show you?
Micro
Yes, show me.
Aura logo
This is your monthly consumption. Would you like to see how you can continue to navigate at maximum speed?
Data management
Micro
Perhaps later, let me know when I get to 4.8 GB.
Replay

"Aura, can you remind me how much activity I've had in my services this month?"

I show you the list of things you've done with the services you’ve contracted with us: get to know your bill, set up your data rate or raise an issue. You decide.

Aura logo
Hi, your incident is resolved. Verify that your Internet connection is working properly.
Do you want to close it?
History of incidents
Micro
Yes, close it; everything is in order.
Replay

"Hello Aura, can you show me the detail of my contracts?"

Ask me to show you what is included in the package you have contracted: data, landline and mobile calls, gigabytes, mobile lines... I'm here to help you, it’s that easy and comfortable.

Micro
Aura, what do I have included in my contract?
Aura logo
Your contract includes two mobile lines, fibre Internet and a landline. Do you want to know some detail?
Contract details
Micro
Yes, tell me what I have contracted in each mobile line.
Aura logo
These are the terms of your mobile lines. Would you like to make any rate changes?
Contract details
Micro
No, thanks.
Replay

"OK Aura, call mum"

I can make calls, record a message on the answering machine, or send a video call to the TV. Talk to me through the new Movistar Home device from your sofa and ask me to do it for you. See what we can do together.

Micro
OK Aura, do I have any messages?
Aura logo
Mum has called you three times. Do you want to return her call?
Micro
No. I’d rather send an email.
Aura logo
Okay, record your message.
Recording message
Replay

Would you like to know where I’m available?

I'm in Europe and Latin America






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